In order to make use of this service, please follow the steps outlined below;

As a reporting entity, Flitwire is required to identify clients when performing certain types of transactions. We will contact you when we are required to identify you.

The file size for each upload should be a maximum of 2MB.

Due to high resolution smart phones, ordinary pictures might exceed this file size requirement. Therefore, to achieve the recommended file size or less, we advise users to “screen grab” the picture of the ID and/or “selfie”, which considerably reduces the size of your file making it easier to upload under your KYC tab for approval.

After registration on Flitwire website, please check if your confirmation email was delivered to your spam or junk folder. Some email services have enhanced security features that divert some confirmation emails to these folders. On receiving these emails, please tick off the options to move the email to your inbox to continue receiving uninterrupted emails from Flitwire delivered directly to your inbox.

After submitting an exchange request, it is important to upload an evidence of the transfer to assist Flitwire process your request in a timely manner. However, this is not a mandatory step. To locate the placeholder to upload the evidence of a transfer while using your mobile device, you would be required to scroll down to the transaction history page and locate your recent exchange request. Afterwards, swipe to the left in order to reveal the column titled “proof” where a count down timer is displayed on a placeholder. This is where you may upload your evidence of INTERAC e-Transfer.

The Flitwire exchange platform is designed to instantly credit beneficiaries after confirmation of INTERAC e-Transfer deposit into Flitwire’s business account. Due to the operations of INTERAC and NIBSS being a third-party service, there may be some slight delays in receipt of transfers which presents an out of control situation for Flitwire as an entity. Flitwire would do its best to support its clients in ensuring they get instant credits for their exchanges. However, it is the user’s responsibility to follow up with their banks in circumstances where INTERAC e-Transfers and NIBSS may delay due to technical reasons.

Flitwire aims to provide more value for every exchange. Based on the foregoing, Flitwire operates a P2P(peer-to-peer) system which matches individuals willing to exchange CAD for NGN with individuals accepting CAD for NGN. For the security and privacy of our clients, Flitwire closely monitors the process to ensure users are verified according to FINTRAC requirements while Flitwire guarantees the instant credit of NGN as soon as INTERAC deposit has been deposited as confirmed by receipt of INTERAC email.

Flitwire has streamlined the process making it easier to purchase CAD on the platform securely. Interested clients are welcome to select the “Buy CAD” option on the home page and fill out the webform. A member of the team would reach out to advise on the terms of purchase which users would agree to complete respective requisitions through the P2P system.

The flitwire Wallet is a digital wallet that allows you to easily store, send, or receive money. Much like a physical wallet, this digital wallet gives you even more features and security.

You can use the Wallet just as a virtual account for yourself, or to send money to other people who are either local to you or who live around the World.

Equivalent funds in the desired currency is deposited instantly into your beneficiary account or Flitwire wallet, subsequent to confirmation of INTERAC e-Transfer to Flitwire Inc business account.

In order to update profile information on your Flitwire account, kindly send a message using the message center on your account or Contact us.

You can cancel most exchange request, as long as your beneficiary or Flitwire wallet has not received the exchange equivalent. For help with how to cancel, send us a message through the contact us form on the website or message centre on your flitwire account.

Our goal is to offer competitive exchange rates and amazing service. The rate you see when you start your exchange is the real rate you’ll pay for your request. However, note that your bank might charge an additional fee for the INTERAC e-transfer made from your local bank.

If you have initiated an exchange and sent money to Flitwire’s account via INTERAC e-Transfer, and your Flitwire wallet has not received the equivalent credit, double check that you have followed all the steps below:

The payment options for transfers are limited to what is available from the country where the transfer is originated from. For now, Flitwire accepts payments via INTERAC e-Transfers to our email deposit@flitwire.com

Flitwire allows you send money around the globe. We are constantly updating our system to make our systems available in more countries. Our services are currently available in the following countries.

As a financially regulated company we are required by law to verify all our customers.

The type and time of verification is dependent on the requested amount for exchange and the service utilized on Flitwire’s platform. For clients to successfully buy CAD from Flitwire’s platform, verification is required prior to accessing funds in Canadian dollars through Flitwire. Usually, we will only be required to match your name on file with a government issued ID and purpose of exchange while verifying the existence of an individual/entity. However, in other circumstances, we are obligated by the authorities to request for additional information to comply with our regulatory obligations.

We will contact you if we require anything from you, so please ensure you check your emails regularly after you’ve created your transfer.

Your information and/or documents are securely stored on our servers. We only use these when we are completing our Know Your Customer (KYC) checks and in line with our privacy policy agreement.

Clients are encouraged to transact freely with Flitwire. However, as a Reporting Entity (RE), we are required by law to identify clients that transmit $1,000 through EFT or exchange of $3,000 or more Flitwire platform.

In certain situations where we required more information as regards purpose of exchange, we may request more information pertaining to your exchange transaction.

Your personal details on your Flitwire account must be your full legal details.

If you have made a mistake when registering (for example you may have misspelled your name), please contact customer service who will be able to help. You can find also make a service request here.

Two-factor authentication (2FA) is a security feature we have added to your account to make it more difficult for someone else to make a withdrawal from your Flitwire wallet.

2FA combines something you know (your password) with something you have in your possession (your phone). When you sign in to Flitwire with your password, we will confirm that it’s you by sending a verification code to your phone.

If you have forgotten your account password for the website, please follow the steps below;